The new Web pages feature:
- Increased use of links back to main USCIS pages (e.g., the main Forms page), which helps standardize information across the pages. Updates will then be centralized, which will lead to more accurate information.
- Ability to expand menu items for easy access to information on what services are available. This navigation allows customers to more clearly see who may receive what services abroad.
- Improved graphics, including incorporation of icons and pictures, for a more user-friendly experience.
- Hyperlinks embedded throughout the Web page (previously we referenced links in the right rail) to streamline page navigation.
The change was in response to a 2013 customer satisfaction survey. While our international offices received excellent scores, we received feedback indicating that our websites could be more customer friendly, consistent and up-to-date.