Secure Mail Initiative (SMI) is the improved USCIS customer service to use Priority Mail with Delivery Confirmation to deliver certain immigration documents in a safe, secure and timely manner to the immigration customers. Priority mail assures not only quicker delivery of important original documents including green card, EAD card, and travel document, but also allow the USCIS tracking of delivery of such documents to the customers.
USCIS first piloted the initiative in July 2008, delivering all
re-entry permits and refugee travel documents using USPS Priority
Mail with Delivery Confirmation. USCIS has also used SMI processes
since July 2009 for re-mailing all permanent residence cards,
as well as employment authorization and travel documents returned
by the USPS to USCIS as undeliverable. Now, the USCIS has just
expanded this service not only for redelivery of returned cards
but also newly issued green cards, EAD cards, and Travel Document
to the customer.
Customers who receive approval
notices of these documents can contact USCIS’s Customer
Service Center at 800-375-5283 to request tracking information
for their documents. USCIS customer service representatives will
then provide customers with their USPS tracking number and current
USPS delivery status. Customers should wait at least two weeks
after getting their approval notices before calling for information
regarding their cases.
When requesting tracking information,
customers must also provide information from the receipt notice
they received when they submitted their initial application.
After receiving the tracking number from the USCIS Customer Service
Center, customers can track the delivery status by visiting the
Postal Service website at www.usps.com and entering the USPS
tracking number into the Track & Confirm field.
This service will be very helpful for those I-485
waiters who need assurances that the green cards or EAD cards
or so-called Advance Parole (Travel Document) are delivered to
them without failure by the USPS!
Also see: http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextchannel=68439c7755cb9010VgnVCM10000045f3d6a1RCRD&vgnextoid=79ecdd8ae14af210VgnVCM100000082ca60aRCRD