Update on Case Assistance by Service Centers

As part of the agency’s efforts to streamline requests for case assistance, we are discontinuing the use of USCIS service center e-mail boxes for case-specific questions on Jan. 21, 2019. Instead, USCIS is focusing our resources online via self-help tools at uscis.gov/tools and my.uscis.gov, and through the USCIS Contact Center. These changes are a part of our overall modernization efforts to provide a more efficient and effective user experience

The service center e-mail addresses being discontinued are:

• California Service Center: csc-ncsc-followup@uscis.dhs.gov
• Vermont Service Center: ' href="mailto:vsc.ncscfollowup@uscis.dhs.gov">vsc.ncscfollowup@uscis.dhs.gov
• Nebraska Service Center: NSCFollowup.NCSC@uscis.dhs.gov
• Potomac Service Center: psc.ncscfollowup@uscis.dhs.gov
• Texas Service Center: tsc.ncscfollowup@uscis.dhs.gov

For assistance with our online tools, see the listings below.

If you…	Then you can…
Want to check your case status	Sign up for automatic case updates.
Want to check processing times	Visit our processing times page.
Have moved	Submit a change of address request.
Want to appeal or ask us to review a decision	Submit Form I-290B, Notice of Appeal or Motion; Form EOIR-29, Notice of Appeal to the Board of Immigration Appeals from a Decision of a DHS Officer; or Form I-694, Notice of Appeal of Decision, Under Sections 245A or 210 of the Immigration and Nationality Act.
Need case assistance because: Your case is outside normal processing times; You did not receive a document or notice; You need accommodations for your appointment with us; or Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center. You need to correct a typographic error on a notice, document or card we sent you	Submit an online request to have a service request sent to the service center or reach out to the USCIS Contact Center.
Need additional assistance because: You have not received a response to your service request within 30 days (15 days for expedited requests); or You believe the response you received to your service request was incorrect.	Call the USCIS Contact Center at 800-375-5283.
Want to provide feedback to USCIS	Visit the Feedback Opportunities page.
Need to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices	Email: public.engagement@uscis.dhs.gov

Reminder: USCIS can only discuss a case with you if you are the applicant, petitioner, or requestor or an authorized representative.